How Do I Claim My Private Life Insurance?

How Do I Claim My Private Life Insurance

Are you uncertain about how to navigate the process of claiming your private life insurance in Australia? Life insurance is a crucial safety net, providing financial security to your loved ones in times of need. However, understanding the claims process and knowing what to expect can be challenging, especially during emotionally trying times.

So we decided to share an informative blog where we’ll guide you through the steps to successfully claim your private insurance, offering clarity and reassurance during a potentially daunting experience. So let’s begin!

Starting The Journey: Who To Contact For Your Claim?

Finding out who to talk to about your private life insurance policy is the first step. The first point of contact with your insurer could be any of the following, depending on how you paid for your policy:

  • Insurer: You may contact your insurance provider directly if you paid for it that way so you can file a claim.
  • Insurance Broker or Financial Adviser: First things first, call your insurance broker or financial advisor from whom you originally purchased the policy. They will be able to help you every step of the way.
  • Superannuation Fund: For life insurance associated with your superannuation fund, get in touch with your fund administrator or provider.
  • Employment Arrangement: If you’re insurance is a benefit of your job, such as group life insurance, contact human resources or the person in charge of your benefits package.

Have your policy number handy at all times while filing a claim. If you feel physically or emotionally unable to handle the claims procedure alone, talk to a trusted friend or family member about getting some help.

Gathering Essential Information

To process your claim quickly, your insurance company will need specific information from you. The following may be required of you, depending on the policy you carry:

For health-related claims, you’ll need:

  1. Medical reports and test results from your healthcare provider.
  2. Employment details, including job duties, physical requirements, and weekly work hours.
  3. Financial documentation (e.g., payslips, tax returns) for self-employed individuals.
  4. In cases of a deceased claimant, a death certificate or a cause-of-death report is required.

Your insurer might request permission to contact your doctor for additional information. In some instances, you may be required to undergo an independent medical examination conducted by a specialist, whose findings will be shared with the insurer.

For ongoing illnesses or injuries affecting your income, you may need to complete regular assessments and progress claim forms.

Understanding The Timeline

The timeline for processing insurance claims varies based on the type of claim:

  • Income-Related Claims: Typically, insurers aim to decide within two months after you notify them or two months after any waiting period ends.
  • Other Claims: For non-income-related claims, you should expect a decision within six months after notifying the insurer or after the waiting period ends.

To get an idea of the average processing time for your insurer, you can use a life insurance claims comparison tool. Remember that the Life Insurance Code of Practice sets guidelines for insurers, including specific timeframes for decisions. If your insurer doesn’t meet these standards, you have the right to file a complaint.


The life insurance claim process can be overwhelming especially when we talk of private life insurance claims. With the right information and support, you can confidently manage your claim. And if you are looking for expert guidance, you can reach out to KPG Taxation which has expert tax specialists to guide you through every step of this journey, offering expertise and empathy when you need it most.

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