The Australian Tax Office is simplifying the way tax and super professionals engage with them while seeking advice and assistance to help improve the response time. This will ensure more clearance and fast response for imperative guidance.
In case, you are a taxpayer or super balancer who want to contact ATO for interpretative assistance, you can access their guidance and self-help products at their official website. A professional tax accountant can also help you in making the right choice.
What To Do If Your Query Isn’t Resolved Online?
If you requested an answer to your query about a specific tax paying matter, but the query couldn’t be resolved online, you can directly contact the ATO.
- If you’re a business or SMSF auditor, send a mail in Online Services for Business
- If you’re a tax practitioner, send a mail in Online Services for Agents
Other than sending a mail, you can also consider calling on the ATO helpline within the business hours on all working days.
What’s The Better Option?
Online services for business is the better option for tax paying business owners because:
- it helps keep a continuous record of all the enquiries you ever had.
- it keeps a taxpayer informed as the ATO sends an email when your lodgment has been assigned to one of the taxation officers.
- it simplifies the process, which means a faster response to your enquiries.
An updated version of superannuation enquiries is available on the official ATO website that explains the path to lodge new enquiries.
Since the Australian Taxation Office closed its Professional to Professional (P2P) mailbox that was used by SMSF auditors for non-binding guidance in December 2021, businesses are required to lodge an enquiry using the new Online services for business option.
If you are naive to Australian taxes and want to hire the services of a professional tax accountant to help you with logdement services and advice, KPG Taxation is here for you. For past many years, we have helped hundreds of individuals and businesses with reliable taxation and accounting services in Dandenong and its surroundings.